FAQs

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. If our product is being shipped from another country, wait times maybe longer. Each product at Darcy's has an estimated delivery time that you can find in the product description.

 

2. What's your return policy?

On smaller items less than $60, instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order (applicable to items under $60) -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges, unless you purchased from us locally. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one if we have that product in stock, otherwise we will offer a refund or credit on your next purchase.

     6. What products have free shipping?

 All purchases are offered with free shipping. However for larger items like vacuums, furniture or bikes, shipping may be applied at check out and if applicable, listed in the product description.